Dealing with the Difficult and Irate Customer
Don't let an angry customer make your job unpleasant or intolerable! If you've ever had a rude, angry, or difficult customer you weren't sure how to handle, then this session is for you.
In this workshop, you will learn simple communication techniques that will help you feel more confident and more comfortable when "the heat is on"...leading you to serve customers more effectively and build profitability.
Please add one participant at a time.
The option to add additional participants is below.