Telephone Courtesy Pays Off!
Tuesday, October 27, 2020
8:00 a.m. - 11:00 a.m.
This session provides basic telephone etiquette skills, such as courteously putting a caller on hold, effectively using voicemail, saying “no”, and handling language differences, complaint calls, and angry customers. This session is a must in today's electronic-focused, sometimes impersonal world.
Please add one participant at a time.
The option to add additional participants is below.
Yes, it's okay to send me text messages including confirmations, changes, and updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. View our terms of service & privacy policy.
Register 2, receive a 3rd for half price. (Materials fee may apply.)