Telephone Courtesy Pays Off!
Tuesday, October 27, 2020
8:00 a.m. - 11:00 a.m.
This session provides basic telephone etiquette skills, such as courteously putting a caller on hold, effectively using voicemail, saying “no”, and handling language differences, complaint calls, and angry customers. This session is a must in today's electronic-focused, sometimes impersonal world.
Please add one participant at a time.
The option to add additional participants is below.
Register 2, receive a 3rd for half price. (Materials fee may apply.)
This page is secured with 256 bit encryption