This session provides basic telephone etiquette skills, such as courteously putting a caller on hold, effectively using voicemail, saying “no”, and handling language differences, complaint calls, and angry customers. This session is a must in today's electronic-focused, sometimes impersonal world.


Location Information

  • P•A•S Associates Training Center
  • 1401 19th Street, Suite 110, Bakersfield, CA, 93301 US

Participant Contact Information

Please add one participant at a time.

The option to add additional participants is below.


Pricing Information

  • Register 2, receive a 3rd for half price. (Materials fee may apply.)

  • Register 2, receive a 3rd for half price. (Materials fee may apply.)

$0.00
$0.00

Terms & Agreements

Registration may close seven calendar days prior to a training session.

Cancellations received up to ten calendar days prior to the training session or beginning of the training series are refundable, less an administrative/materials fee.

After that time, cancellations are subject to the registration fee.

Billing Information

  • Visa
  • Mastercard
  • American Express
  • Discover
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